Privacy Policy

This policy explains what personal information we collect when you visit our website or use our products and services, how we use that information, and how we protect it.

What personal information we collect

Personal information means any information about an identified or identifiable individual. Our products are designed to provide strong security when connecting to public networks or traveling. In keeping with this focus, our products do not collect any personal information from you while you use them.

From our Byos Secure Edge device

When you use a Byos Secure Edge device, all data processed by the device is encrypted. Your employer or contractor who supplied the device may be able to access certain personal information while managing your access or usage. For more information, please consult the privacy policy of your employer or contractor.

From our website

When you visit our website, we may collect your business contact information if you contact us to inquire about our products. You may also voluntarily provide personal information when using our website chat function or sending us inquiries. We use this information to respond to your questions and support requests. We may also collect your name and email address when you subscribe to receive news and updates.

We may use cookies or similar technologies to collect information such as your IP address, device identification, pages visited, and time spent on our website. We use this information to improve our website experience. You can disable cookies in your browser settings, although doing so may affect your ability to access certain parts of the site.

How we use your personal information

We use the personal information we collect for the following purposes:

• Providing news and updates when you subscribe;
• Creating and managing your account;
• Managing our website and devices and enabling the use of certain features;
• Personalizing and improving user experience on our website and devices;
• Delivering customer service.

Where we store your personal information

Any information we collect is stored on servers located in Canada and the United States. For information stored in the United States, US laws apply.

How we protect the information we collect

We protect our systems using industry-standard technology and security controls, including:

• Two-factor authentication for access to sensitive data;
• SSL and TLS connections;
• Storage of data behind firewalls.

We only collect information necessary for the purposes described in this policy and retain personal information only for as long as required. When information is no longer needed, we delete or destroy it in accordance with applicable laws. We never sell or rent personal information, and we do not knowingly collect or solicit personal information from children under the age of 13.

Do we disclose the information we collect to outside parties?

We do not disclose your personal information unless you provide consent or unless disclosure is authorized or required by law. We may share personal information with service providers who support the operation and maintenance of our website. These providers are required to adhere to our privacy practices or to sign data protection agreements to ensure your information is safeguarded.

How you can access your personal information

You have the right to request access to, deletion of, or correction of the personal information we maintain about you. You can submit a request by contacting us. Please allow up to 30 days for processing.

How to contact us

We welcome your questions or comments about privacy. If you have questions or wish to make a request regarding your personal information, please contact us.